Refund policy

Returns & Refunds

Due to the hygienic and personal nature of hair and scalp care products, Golden Greaux does not accept returns on opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

     • Your order number

     • Clear photos of the item and packaging

Approved claims may be resolved through:

     • Replacement product

     • Store credit

     • Refund (at our discretion)

Our priority is your satisfaction and your crown experience.